The Mumbai Dabbawalas or meal carriers have become the talk of the management consulting and Western Business world due to their efficient and error free rate of delivery of 170,000 meals to their destination each day. So famous have the dabbawalas become that Harvard Business School has produced a case study on them and their efficient logistics system which mostly relies on "human and social ingenuity" and does not use any technology.
Read the article on the dabbawalas in management trends section of the Economist magazine.
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